Terms of Service

Effective Date: May 27, 2026 Company: Nexxen Solutions Operating Location: Ontario, Canada

These Terms of Service govern your access to and use of Nexxen Solutions' websites, landing pages, builder, generated website previews, checkout, onboarding forms, subscriptions, client website services, automations, communications, integrations, support, and related services.

1. Acceptance Of These Terms

These Terms of Service are a legally binding agreement between you and Nexxen Solutions, referred to in these Terms as "Nexxen," "we," "us," or "our." "You" and "your" mean the person or business accessing or using the Services.

By visiting our website, starting the builder, submitting business information, validating a phone number, generating a website preview, purchasing a subscription, completing onboarding, connecting a third-party account, approving a launch, using a customer website, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of a business, company, partnership, organization, or other entity, you represent that you have authority to bind that entity. In that case, "you" includes both you personally and the entity you represent.

2. What The Services Cover

Nexxen provides digital website and growth-system services for local businesses, including businesses operating in the United States and Canada. Depending on the offer, plan, checkout page, onboarding information, or written agreement, the Services may include:

Nexxen may add, remove, modify, pause, replace, or discontinue any feature, template, workflow, vendor, integration, or part of the Services at any time, subject to any written agreement we have with you and applicable law.

3. Eligibility And Authority

You must be at least 18 years old to use the Services. The Services are not directed to children under 13, and you may not use the Services if you are under 13.

If you submit information about a business, you represent that you are the owner or an authorized representative of that business. If you provide access to a domain registrar, Google Business Profile, payment account, CRM, phone number, email account, website, social media account, image library, hosting account, or other third-party account, you represent that you have the authority to grant that access and authorize Nexxen to use it for the Services.

You are responsible for making sure your business is properly licensed, insured, authorized, and legally allowed to offer the services, claims, discounts, warranties, guarantees, emergency services, and local-area coverage you advertise through the Services.

4. Builder, Phone Validation, And Website Previews

The builder may ask you for business name, category, city, service area, phone number, email address, colors, logo, services, and other information. Nexxen may validate phone numbers, require U.S. or North American number formatting, block invalid or suspicious numbers, detect repeated attempts, and apply rate limits before allowing you to continue.

By entering a phone number, you represent that the number is real, accurate, and belongs to you, your business, or a person who authorized you to provide it. You authorize Nexxen to contact that number about the website preview, the Services, onboarding, payment, launch, support, and related business matters, subject to the communication rules in these Terms and applicable law.

Website previews are demonstration materials. They may include template layouts, generated copy, sample copy, service images, stock-style imagery, design assumptions, local-service assumptions, public business information, and information you provide. A preview is not a final website, legal approval, advertising approval, platform approval, or guarantee of results.

You are responsible for reviewing all names, claims, services, locations, licenses, insurance references, warranty language, pricing, discounts, photos, testimonials, reviews, contact details, and other content before any website, page, ad, profile, automation, or communication goes live.

5. No Guaranteed Results

Nexxen may design websites, funnels, forms, local pages, follow-up systems, and automations to improve trust, clarity, conversion, lead capture, response speed, and customer experience. However, Nexxen does not guarantee search rankings, Google Maps placement, organic traffic, ad performance, ad approval, lead volume, booked jobs, revenue, profit, review volume, star ratings, customer responses, conversion rate, deliverability, or any other business outcome.

Any examples, screenshots, preview language, estimated outcomes, strategy suggestions, design direction, testimonials, or marketing statements are illustrative only and do not guarantee that you will achieve the same or similar results.

6. Subscriptions, Checkout, And Recurring Billing

Prices, plan details, billing frequency, included services, promotional terms, setup fees, usage fees, and add-on fees are shown at checkout, in an invoice, on a payment page, or in a written agreement. If a checkout page shows a monthly offer, including a $97 per month offer, that subscription renews monthly until cancelled unless the checkout page or written agreement clearly says otherwise.

By submitting payment information, completing checkout, approving an invoice, or otherwise purchasing the Services, you authorize Nexxen and its payment processor to charge your payment method for the displayed price, recurring subscription fees, applicable taxes, failed-payment retries, approved add-ons, and any other amounts you authorize.

Payments may be processed by Stripe or another third-party payment processor. Payment processors may run fraud checks, store payment method tokens, manage invoices, process disputes, and apply their own terms and privacy notices. Nexxen does not need to store your full card number to provide the Services.

You are responsible for keeping payment information current. If a payment fails, Nexxen may retry the charge, request an updated payment method, pause work, suspend hosted services, disable automations, delay launch, remove access to paid features, or terminate your account. You remain responsible for unpaid amounts unless prohibited by law.

You are responsible for taxes, duties, and government charges associated with your purchase, except for taxes based on Nexxen's net income. If Nexxen is required to collect tax, we may add it to your charge or invoice.

7. Cancellation, Refunds, And Plan Changes

You may cancel a subscription by using the cancellation method provided in your account, checkout portal, invoice, or payment processor portal, or by contacting Nexxen through the contact information listed on our website or at the bottom of these Terms. If you signed up online and applicable law requires an online cancellation method, Nexxen will make a reasonably simple online cancellation method available.

Unless a checkout page, written agreement, or applicable law says otherwise, cancellation takes effect at the end of the current billing period. Cancelling does not automatically refund past charges, partial months, setup work, onboarding work, already performed services, third-party costs, or unused time.

Unless required by law or expressly promised in writing, Nexxen does not provide refunds or credits for partial billing periods, missed customer responses, delayed onboarding caused by missing information, customer-requested pauses, third-party delays, search engine changes, ad disapprovals, platform outages, or results that differ from your expectations.

Nexxen may change prices, features, vendors, or plan terms on notice where required by law. If you do not agree to a material change, your remedy is to cancel before the change applies.

8. Onboarding And Customer Cooperation

After purchase, Nexxen may ask you to complete onboarding. Onboarding may request your name, email, business phone, notification phone, business address, official business name, tax ID or EIN, current website, business description, services, service areas, differentiators, hours, social links, review links, Google Business Profile details, domain details, registrar access, project photos, logo status, lead notification preferences, live chat routing, and SMS consent.

You agree to provide accurate, current, complete, and lawful information. Nexxen's launch timeline depends on your timely cooperation, including payment, content, approvals, platform access, domain access, Google access, photos, review links, business details, and responses to questions. Delays caused by missing information, incorrect information, third-party approvals, domain issues, platform restrictions, payment failures, or lack of customer cooperation do not entitle you to a refund unless required by law or stated in writing.

If you provide credentials, authorization codes, DNS access, registrar access, hosting access, Google access, CRM access, social account access, or similar account access, you authorize Nexxen to use that access only as reasonably needed to provide the Services. Where possible, you should invite Nexxen as a manager, administrator, developer, or authorized user instead of sharing passwords. You remain responsible for your accounts, renewals, two-factor authentication, security settings, and password rotation after setup.

9. Google Business Profile And Local Listings

If Nexxen helps connect, request access to, invite manager access for, configure, or use a Google Business Profile or other local listing, you represent that you are the business owner or an authorized representative. You authorize Nexxen to access and use profile information only as reasonably needed to provide the Services, including local listing setup, review links, business information accuracy, local page content, profile connection status, and launch support.

You are responsible for complying with Google Business Profile terms, Google API policies, local listing platform rules, category rules, address rules, verification rules, review policies, and all laws that apply to your business information. Nexxen does not control Google, search engines, map providers, review platforms, listing suspensions, verification decisions, rankings, reviews, or platform policy enforcement.

10. Client Content

"Client Content" means any content, data, material, instruction, account access, or information you provide or authorize Nexxen to use, including business names, logos, photos, videos, services, service areas, addresses, phone numbers, emails, social links, Google profile information, domain details, offers, testimonials, reviews, customer lists, lead data, chat transcripts, form submissions, and website copy.

You retain ownership of your Client Content. You grant Nexxen a worldwide, non-exclusive, royalty-free, sublicensable license to host, copy, store, format, modify, display, publish, transmit, create derivative works from, and otherwise use Client Content as needed to provide, secure, support, troubleshoot, improve, and document the Services.

You represent and warrant that you own or have all rights needed for Client Content, that Client Content is accurate and lawful, and that Client Content does not infringe any intellectual property, privacy, publicity, contract, consumer protection, advertising, review, telecom, or other rights.

Nexxen may reject, edit, disable, or remove Client Content that Nexxen believes may be unlawful, inaccurate, misleading, risky, infringing, harmful, offensive, noncompliant, or inconsistent with these Terms or third-party platform policies.

11. Business Claims, Advertising, And Offers

You are responsible for all claims made by or about your business, including claims about licenses, insurance, years in business, awards, certifications, emergency service, guaranteed results, pricing, discounts, warranties, financing, response times, service areas, environmental claims, safety claims, and customer outcomes.

You must have truthful, current, and adequate support for all claims. You must clearly disclose material limitations, conditions, exclusions, deadlines, fees, eligibility requirements, and other important terms of any offer. You must not use the Services for deceptive, unfair, false, misleading, or unsubstantiated advertising.

Nexxen may provide copy, layout, strategy, or wording suggestions, but you are responsible for final review and approval of your business claims before publication.

12. Reviews, Testimonials, And Social Proof

Nexxen may help display reviews, link to review platforms, request reviews, configure review workflows, show testimonials, or create social proof sections. You are responsible for ensuring every review, testimonial, rating, endorsement, badge, award, and social proof claim is real, accurate, authorized, current, and compliant with applicable law and platform policies.

You may not use the Services to:

If a review platform prohibits certain review requests, incentives, gating, filtering, or display practices, you must follow that platform's rules.

13. Communications, Calls, Texts, And Email

Nexxen may contact you by phone, text message, email, live chat, in-app message, postal mail, or other channels about your website preview, account, payment, onboarding, launch, lead routing, automations, support, security, updates, and related Services.

By providing a phone number, you represent that you are the subscriber, owner, customary user, or authorized representative for that number. You authorize Nexxen and its service providers to call and text that number about the Services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of marketing text messages where supported. Reply HELP or contact Nexxen for help. Opting out of certain messages may limit features that require text notification or launch coordination.

If Nexxen sends marketing or telemarketing texts or calls using technology that requires prior express written consent under U.S. law, Nexxen will rely on the consent language presented at the point of collection and applicable law. Marketing text consent is not a condition of purchase unless a specific feature cannot be provided without text communication and the law allows that condition.

You agree that electronic communications from Nexxen satisfy any legal requirement that communications be in writing, unless applicable law requires a different form.

14. Customer Messaging And End-Customer Consent

If Nexxen configures or helps operate lead notifications, instant text-back, missed-call text-back, review requests, email reminders, CRM follow-up, live chat routing, booking reminders, customer reactivation, or other communications for your business, you are responsible for ensuring those communications are lawful, truthful, wanted, properly branded, and supported by valid consent.

You must not upload, import, use, or message purchased, rented, scraped, harvested, shared, or unlawfully obtained contact lists. You must honor opt-outs, revocations, unsubscribe requests, Do Not Call obligations, suppression lists, carrier rules, platform rules, email rules, privacy laws, consumer protection laws, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, state mini-TCPA laws, Canada's Anti-Spam Legislation where applicable, and any other rules that apply to your messages.

Nexxen may require proof of consent, opt-in language, suppression records, campaign details, business identity information, or messaging registration details before activating or continuing messaging features. Nexxen may suspend messaging if we believe messages may violate law, platform rules, carrier rules, or these Terms.

15. Privacy, Data, Cookies, And Tracking

Nexxen may collect and process information you provide, information generated by your use of the Services, technical information, device and browser information, IP-derived information, payment status, phone validation results, bot-protection results, analytics events, attribution data, lead data, onboarding submissions, support messages, and integration data.

Nexxen may use cookies, localStorage, pixels, server logs, analytics tools, bot-protection tools, phone validation services, CRM tools, payment processors, cloud hosting, database providers, and other service providers to operate, secure, measure, improve, and support the Services.

The current app may store internal funnel events for QA and product improvement while delaying certain third-party analytics, such as Meta Pixel events, until bot-protection trust checks pass. Nexxen may change these technical protections and analytics controls over time.

Nexxen may share information with service providers and platforms such as payment processors, Cloudflare, Twilio, Google, Meta, GoHighLevel, hosting providers, database providers, analytics providers, and other vendors as needed to provide, secure, measure, troubleshoot, and support the Services.

You are responsible for providing all privacy notices, cookie notices, consent banners, opt-out methods, state privacy disclosures, and end-customer privacy disclosures required for your business, Customer Site, and messaging programs. Nexxen may provide practical guidance or templates, but you are responsible for legal sufficiency unless a separate written agreement says otherwise.

Do not submit protected health information, social security numbers, bank account numbers, children's data, or other highly sensitive personal information unless Nexxen has expressly agreed in writing and appropriate safeguards are in place.

16. Bot Protection, Fraud Prevention, And Security

Nexxen may use Cloudflare Turnstile or similar tools, rate limits, phone validation, IP-derived signals, browser quality signals, session checks, payment fraud checks, logging, and other controls to protect the Services from bots, spam, scraping, fake leads, credential abuse, phone-number abuse, fraud, and analytics contamination.

You may not bypass, disable, tamper with, overload, probe, reverse engineer, or interfere with bot protection, security controls, analytics controls, phone validation, rate limits, access controls, payment checks, or other safeguards. Nexxen may block, throttle, suspend, challenge, or deny traffic or accounts that appear suspicious, automated, fraudulent, abusive, high-risk, or inconsistent with legitimate use.

You are responsible for keeping your devices, accounts, passwords, payment methods, domain accounts, Google accounts, CRM accounts, email accounts, and other systems secure. You must promptly notify Nexxen if you suspect unauthorized access involving the Services.

17. Third-Party Platforms And Vendors

The Services may depend on third-party platforms and vendors, including Stripe, Google, Meta, Cloudflare, Twilio, GoHighLevel, LeadConnector, Supabase, hosting providers, domain registrars, email providers, telecom carriers, analytics services, image libraries, map providers, review platforms, and other tools.

Third-party services are governed by their own terms, privacy notices, acceptable use policies, API policies, billing rules, compliance requirements, rate limits, and approval processes. Nexxen does not control and is not responsible for third-party outages, API changes, account suspensions, policy decisions, price changes, billing disputes, ad disapprovals, search ranking changes, review removals, message blocking, carrier filtering, domain registrar delays, payment disputes, or data processing outside Nexxen's control.

You authorize Nexxen to share information with third parties as reasonably needed to provide the Services, process payment, verify phone numbers, secure the funnel, connect accounts, host websites, sync leads, send messages, measure events, troubleshoot issues, comply with law, and support your account.

18. Customer Websites, Hosting, And Post-Cancellation Access

A "Customer Site" means any website, landing page, funnel, form, chat widget, page, automation, workflow, or related asset that Nexxen creates, configures, hosts, or manages for you.

Unless a written agreement states otherwise, Nexxen and its licensors retain ownership of Nexxen templates, software, design systems, workflows, internal tools, code, processes, know-how, layouts, preview generation logic, proprietary automation structures, and platform materials. You retain ownership of your Client Content.

Subject to your payment and compliance with these Terms, Nexxen grants you a limited, revocable, non-exclusive, non-transferable right to use the Customer Site for your own business while your subscription is active.

After cancellation, nonpayment, termination, or suspension, Nexxen may stop hosting, disable automations, remove access to paid features, disconnect integrations, archive data, delete data according to retention practices, and stop maintaining the Customer Site. Export rights, source-code rights, template ownership, transfer support, or post-cancellation hosting rights exist only if stated in a written agreement or required by law.

19. Intellectual Property

Nexxen and its licensors own all rights in the Services, including software, platform code, templates, designs, layouts, visual systems, documentation, processes, workflows, automation logic, preview generation methods, analytics logic, security controls, branding, trademarks, trade names, and related materials. Except as expressly stated in these Terms, no rights are transferred to you.

You may not copy, resell, sublicense, lease, reverse engineer, scrape, clone, recreate, or provide Nexxen materials as a competing or standalone service without Nexxen's written permission.

If you provide feedback, suggestions, feature requests, comments, testimonials, or ideas, you grant Nexxen a perpetual, worldwide, royalty-free right to use them without restriction or compensation.

20. Acceptable Use

You may not use the Services to:

Nexxen may investigate suspected violations and may remove content, block traffic, suspend accounts, pause launch work, disable messaging, disconnect integrations, notify third-party providers, preserve evidence, or terminate access if Nexxen believes it is necessary.

21. Accessibility

Nexxen may design websites with accessibility in mind and may use practices intended to improve usability for people with disabilities. However, unless a written agreement states a specific accessibility standard, testing method, remediation scope, and warranty, Nexxen does not guarantee that any website, page, PDF, embedded tool, third-party widget, form, video, image, or content item fully conforms to the ADA, WCAG, Section 508, Accessibility for Ontarians with Disabilities Act, or any other accessibility standard.

You are responsible for accessibility obligations that apply to your business and Customer Site, including obligations related to Client Content, videos, PDFs, documents, embedded maps, third-party widgets, review widgets, chat tools, booking tools, forms, and future customer edits.

22. Confidentiality And Sensitive Access

Each party may receive nonpublic information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only as needed to perform under these Terms, provide the Services, comply with law, or exercise rights under these Terms.

Confidential information does not include information that is public, already known without restriction, independently developed, rightfully received from another source, or approved for release.

Nexxen may disclose confidential information to employees, contractors, vendors, processors, platforms, advisors, and service providers who need it to provide the Services, and to authorities or third parties when required by law, subpoena, court order, platform investigation, payment dispute, security investigation, or similar process.

23. Service Availability And Support

Nexxen works to keep the Services available and useful, but the Services may be interrupted by maintenance, updates, security events, network problems, hosting outages, third-party outages, API changes, payment issues, customer account issues, domain propagation, registrar delays, carrier filtering, email deliverability issues, weather, labor issues, legal restrictions, or events beyond Nexxen's control.

Unless a written agreement states a service-level commitment, Nexxen does not guarantee uptime, response time, repair time, delivery time, launch date, message delivery, search indexing, ad approval, platform approval, or uninterrupted access.

24. Suspension And Termination

Nexxen may suspend or terminate your access to the Services if you fail to pay, breach these Terms, create risk for Nexxen or third parties, misuse integrations, violate platform policies, submit unlawful or risky content, trigger security concerns, abuse support, or use the Services in a way that may expose Nexxen to liability.

You may stop using the Services at any time, but stopping use does not automatically cancel a recurring subscription. You must follow the cancellation process to stop future subscription charges.

Any sections that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, privacy, acceptable use, disclaimers, limitations of liability, indemnification, dispute terms, and post-cancellation access terms.

25. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Nexxen disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, compatibility, security, and error-free operation.

Nexxen does not warrant that the Services will be uninterrupted, secure, timely, accurate, compliant for your specific business, free of bugs, approved by any third-party platform, or successful in producing any specific business result.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the maximum extent permitted by law.

26. Limitation Of Liability

To the maximum extent permitted by law, Nexxen Solutions and its owners, employees, contractors, affiliates, vendors, licensors, processors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost business, lost data, lost goodwill, business interruption, replacement services, search ranking changes, ad account issues, telecom filtering, message blocking, third-party outages, payment disputes, review removals, platform decisions, or loss of leads, even if advised of the possibility of those damages.

To the maximum extent permitted by law, Nexxen's total liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of the amounts you paid to Nexxen for the Services giving rise to the claim during the three months before the event giving rise to liability or CAD $150.

These limitations apply to all legal theories, including contract, tort, negligence, strict liability, warranty, statute, and otherwise, except where prohibited by law.

27. Indemnification

You agree to defend, indemnify, and hold harmless Nexxen Solutions and its owners, employees, contractors, affiliates, vendors, licensors, processors, and service providers from and against claims, demands, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

Nexxen may control the defense of any matter subject to indemnification, and you agree to cooperate reasonably. You may not settle a claim in a way that imposes obligations on Nexxen without Nexxen's written consent.

28. Governing Law And Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules, except to the extent nonwaivable laws of another jurisdiction apply.

Before filing a claim, you and Nexxen agree to try to resolve disputes informally. The party raising the dispute must send written notice describing the claim, requested relief, and contact information. The parties will allow at least 30 days for good-faith resolution unless emergency relief is needed.

Subject to nonwaivable legal rights, claims arising out of or related to these Terms or the Services must be brought in the courts located in Ontario, Canada, and you consent to personal jurisdiction and venue there.

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief for unauthorized system access, misuse of intellectual property, misuse of confidential information, or security threats.

29. U.S., Canadian, And State-Specific Rights

Nexxen operates from Ontario, Canada, and may provide Services to businesses or users in the United States and Canada. Nothing in these Terms limits rights that cannot be waived under applicable law.

If U.S. federal or state consumer protection, privacy, automatic renewal, telemarketing, text messaging, email, accessibility, unfair competition, or advertising laws apply to a specific transaction or user, Nexxen will comply with nonwaivable requirements that apply to Nexxen. You remain responsible for laws that apply to your business, Customer Site, advertising, customer communications, and end-customer data.

California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at 800-952-5210.

Canadian users may have rights under federal or provincial privacy, consumer protection, accessibility, and electronic messaging laws. Those rights apply to the extent required by law.

30. Changes To These Terms

Nexxen may update these Terms from time to time. The updated Terms will be posted with a new effective date. If changes are material, Nexxen will provide notice as required by law, which may include posting a notice, emailing the account email, or presenting updated Terms in the Services.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Services and cancel any subscription before the changes apply, subject to nonwaivable legal rights.

31. General Terms

These Terms, together with any checkout terms, order forms, invoices, written agreements, policies, or notices referenced by Nexxen, make up the agreement between you and Nexxen for the Services.

If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable where possible. Nexxen's failure to enforce a provision is not a waiver. You may not assign these Terms without Nexxen's consent. Nexxen may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.

Nexxen is not liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, internet outages, hosting outages, vendor outages, telecom failures, payment network issues, labor disputes, government actions, war, terrorism, public health events, cyberattacks, platform restrictions, or power failures.

32. Contact

Questions, notices, billing requests, cancellation requests, support requests, privacy requests, accessibility issues, and legal notices may be sent to Nexxen Solutions through the contact methods shown on the Nexxen website or by email at matthew@nexxensolutions.ca.

Legal notices may also identify Nexxen Solutions as operating from Ontario, Canada. Nexxen may send notices to you through the email address, phone number, postal address, account, checkout, CRM record, or communication channel you provide.